quicksquad — AI Support & Lead Triage
Implemented an AI triage bot and updated landing-page messaging, analytics events, and CRM follow-up workflows for an inbound support funnel.
AI SupportChatbotLanding UXLead RoutingAutomationAnalytics
Context
Project scope covered intent capture, enquiry routing, and landing-page messaging for an inbound support funnel.
Approach
- Designed AI triage bot to capture intent, collect essentials, and route to human with context.
- Landing page rewrite to sharpen value props, social proof, and FAQs; simplified CTA.
- Integrated analytics and events for drop-off analysis across steps.
- Set up CRM automations for follow-ups and tasking.
Key Deliverables
AI triage flow for intent capture and human handoff
Landing-page messaging, social proof, FAQs, and CTA updates
Analytics events and CRM follow-up automation
Stack
Custom AI bot (OpenAI/RAG), webhook router, CRM automation, GA4/GTM events, dashboarding.